Business Operations Manager
Business Operations Manager
Melissa brings nearly 20 years of industry experience to the table. Her extensive skill set is demonstrated through her exceptional proficiency in department operations management, sales, office management, trust accounting, complaints processing, breach management, RTA mediation, and staff training, among others. Despite the numerous responsibilities she shoulders, Mel manages to perform all her duties with remarkable precision and efficiency, ensuring that our office operates flawlessly.
In addition to her impressive work ethic and professional capabilities, Melissa is known for her strong leadership qualities and ability to inspire and motivate her team. She has a proven track record of successfully leading cross-functional teams, fostering a collaborative work environment, and driving results. Melissa is adept at identifying and implementing process improvements that streamline operations, enhance productivity, and optimize resource utilization. Her exceptional communication skills allow her to build strong relationships with clients, stakeholders, and colleagues, ensuring seamless coordination and customer satisfaction. Melissa’s passion for continuous learning and staying up-to-date with industry trends enables her to provide strategic insights and make informed decisions. With her unwavering commitment to excellence, Melissa is an invaluable asset to our organization, consistently contributing to its growth and success.
Melissa's Reviews 5.0
Melissa has 26 reviews
Very good experience
Had a very good experience renewing lease with Xander, Sheena and Melissa. They have all been very helpful through the years with me as a tenant
What a fantastic experience renewing our lease with the team of Melissa, Xander, and Sheena. Everyone was very easy to work with. Immediate replies, would call to clarify things. Thanks Team!
We have been experiencing an amazing service
Melissa and her team have been excellent. We met Melissa at the open home and right from that moment we have been experiencing an amazing service. The entire team including the PM now Xander have been very helpful and forthcoming. Thank you guys for making our move so comfortable.
Smooth and easy
Can only speak highly of Mellissa and the team. From the initial welcome, to her handling of small issues, made the whole rental process move from what had been a frustrating and soul destroying nightmare to one which ran smoothly and easily.
Would recommend Xperience for anyone entering the madness which is the current rental market in Brisbane.
Russ Chur (Rusty)
Excellent, professional, and very friendly service
Thank you to Xperience Realty Toowong, specially Mellisa for excellent, professional, and very friendly service. Mellisa was exceptionally good to communicate and helpful in whole process at purchase of property in beautiful Coomera Waters.
Highly recommended Xperience Realty Toowong
Coomera Waters 4209
Professionalism, Quality, Responsiveness, Value
After Mel recently selling 4 of my familys properties, yes you heard that right, 4!!! She has once again worked her pure magic and SOLD our property in Hamilton – VERY, VERY happy sellers. Not only has Mel and the team managed our investment property over the last year (which was a pure delight) they also delivered on the sale! Pure professionalism and outstanding service. A very big thanks to Mel and the team – might have to buy another property in Brisbane just so I can continue working with you all. Dont hesitate – give them a call.
Absolutely fabulous service
Absolutely fabulous service from the folks at Xperience Realty. Melissa and her team helped us find our perfect rental and made it so easy. I couldn’t ask for better property managers. They combine professional know how and excellent relationships management. Thanks ladies
Melissa and Cathy were extremely fast to react when our tenants told them about a few issues when they moved into our new investment (we had only just purchased it). They were empathetic to our situation and the needs of our new tenants and were really fast to arrange quotes and contractors. They explained every single process clearly and made the process easy for us first time investors. I would recommend Xperience Realty to both owners and renters.
Amazing at her job and a delight to communicate with
Melissa has been our property manager for a while now and has maintained friendly, informed communication throughout our leases. She even helped us find a new property when we out-grew our last, she made this process so much less stressful. I’ve had so many poor property managers in the past but Mel is amazing at her job and a delight to communicate with!
Selling one property in this current market for top dollar could be a challenge for even the most experienced agents, BUT 4 properties!!! What a massive task we asked from Mel and the team at Xperience. Let me just say…… They exceeded my expectations and so much more!
From day 1 the strategising began. We decided to send all 4 properties to Auction – 2 didnt make it. They both sold prior to auction for an exceptional price. The other 2 sold just ONE day post auction. Amazing!!
The entire process from beginning to end was outstanding! We had a strong game plan partnered with the Xperience flare and those properties had no other option but to get a big fat SOLD sticker slapped on them. The Marketing strategy was next level, there is no other like Xperience in the business! The videos in particular showcased each property beautifully, accompanied with a quirky storyline. Loved it!
A big shout out to Superstar Agent Extraordinaire Mel, who worked around the clock to deliver these great results! We were kept in the loop every step of the way and it made what could have been a very stressful process and absolute breeze. Also a big thank you to the rest of the team at Xperience who were a part of this.
Heres some free advice for anyone else who wants to sell their property in the Brisbane area…….. pick up the phone and give Mel and the team at Xperience a call – you wont be disappointed ?
Absolutely fantastic service
Absolutely fantasic service from Melissa and her team. She has always been very pleasant to deal with & has gone above & beyond to help me secure a tenant for our investment property for above what we thought we may have been able to achieve.
Thanks Melissa and the team.
I have rented a lot of properties in my past but by far Melissa is way above in her professionalism and responsiveness to any on my needs which as a professional person is exactly what a need – Thank you very much Melissa Avery – Highly Recommended
Prompt and understanding
Melissa was our property manager, she treated us with respect and was fair and open in her conversations. She was prompt to reply and understanding.
Quick to action, reply and provide information
What a pleasure it is to deal with Melissa. Quick to action, reply and provide information required for our Xperience work. On a more personal note I know she is always happy and ready to have a chat about your day. Thanks Melissa.
At all times the epitome of professionalism
From the moment I took the opportunity to list my property with Melissa, I felt as though I was her only client.
Melissa was at all times the epitome of professionalism while answering any of my questions with skill and humour.
My open home was held on a very hot Saturday morning and Melissa filled my bar fridge with cold water for the attendees (all 40 of them!). She also provided platters of little cakes, plus a lolly jar and cold milk poppers for the children.
Melissa worked throughout the day and obtained a wonderful outcome for me. She somehow managed to look cool, calm and collected while dealing with the prospective purchasers.
I must also congratulate Xperience Realty, which is a very professional, exciting and dynamic company. Melissa and her team were on top of everything, from the wonderful photographer, internet advertising, signboard and brochures. Congratulations and thanks, Melissa and Xperience Realty!
Most friendly agents
Xperience Realty agents are the most friendly agents that I have deal with so far, Melissa and the team help me to find the best place I could stay. Thank you so much Xperience!
Nothing short of spectacular
The team at Xperience take their superhero theme literally and have been nothing short of spectacular when it came to the renting and sale of our family investment. Vish, Cathy, Melissa and the rest of the super squad regularly went above and beyond for us and we are eternally grateful. Vish never rushed us and has always been straightforward and honest with his advice and guidance. These are the only agents I would ever consider in the future. Thanks again everyone.
Friendly, informative, efficient, fun and ethical
We’ve never dealt with an agency like this before! They are friendly, informative, efficient, fun and ethical! Melissa had to deal with a few obstacles with our purchase but she did it with good humour and was unfazed by the challenges she faced, she just kept working them through and had everything ironed out by the end of the day. I certainly recommend team Vish at Xperience Realty!
Total thumbs up to Mel and the team! As a landlord I have total peace of mind that my property is being managed with complete professionalism and kept up to date with inspection reports, tenant queries etc. highly recommend xperience
Most delightful agent
I have had my apartment listed with Xperience for two years now, and couldn’t be happier after changing from another agent. I have to say, Mel is the most delightful agent I’ve ever dealt with.
Mel and the team were fantasic in handling my rental property. They were polite, knowledgeable and always called me with an update before I expected it. Highly recommend!
Fantastic and really patient
Mel just helped me sell my first house. Super nerve-wracking but exciting. She was fantastic and really patient with me. She walked me through every step and was real with me about what to expect. I sent her a bunch of emails with heaps of questions and she answered everything really quickly and politely. Glad to have her in my corner. I dont plan on letting her go any time soon!
Recommend your services
I was fortunate enough to find Vish and his team and to have them manage my investment just out of the Brisbane CBD for the past 2 years.
Melissa and the PM team were always on the ball getting me a good weekly rental amount and always sticking out with their unique advertising methods, in a way that only they can.
When we decided to sell our investment I untrusted the sale to Vish and Anna with very pleasing results. Although the market was not in my favour at the time, Vish and Anna made sure that I was up to date with the market and were very honest and realistic with me about prices.
Our property was sold just in time for the arrival of our first child ?
Thanks again team for your management and finally sale of my property. I will always recommend your services.
I could not ask for more
My experience with Xperience Realty is fantastic! I am in so much awe of how professional, responsive and enthuasistic the staff are. Anna, Mel and Eli are exceptional! They are always willing to assist me with my needs and make sure that I staying comfortably. I could not ask for more. Thanks a million guys and I would definitely recommend Xperience Realty to my friends and colleagues.
Princess Angeli Sayman
It is a delight to deal with the Xperience Realty team
It is a delight to deal with the Xperience Realty team! They are warm and sincerely willing to assist in anyway possible. Eli and Mel and Anna made the experience definitely easy, professional and helpful. I was kept informed every step of the way. They assisted me from finding the perfect property to rent up to the making sure that I settled in comfortably after the move.
Gianna Jean Buenaventura
Extremely professional, honest and fair
I have known Vish and Mel for a number of years, and I have found them to be extremely professional, honest and fair. I have no hesitation in recommending Xperience.